Encyclopedia > Automatic call distributor

Article Content

Automatic call distributor

In telecommunication, an automatic call distributor (ACD) is a device that distributes incoming calls to a specific group of terminals.

Note: If the number of active calls is less than the number of terminals, the next call will be routed to the terminal that has been in the idle state[?] the longest. If all terminals are busy, the incoming calls are held in a first-in-first-out queue until a terminal becomes available.

Source: from Federal Standard 1037C and from MIL-STD-188

All Wikipedia text is available under the terms of the GNU Free Documentation License

Search Encyclopedia

Search over one million articles, find something about almost anything!

Featured Article

Photosynthesis

... driven by ATP and NADPH. This ATP and NADPH is usually produced by the light reaction described above, but there is nothing inherent in the process which requires this ...