Encyclopedia > ACD

Article Content

Automatic call distributor

Redirected from ACD

In telecommunication, an automatic call distributor (ACD) is a device that distributes incoming calls to a specific group of terminals.

Note: If the number of active calls is less than the number of terminals, the next call will be routed to the terminal that has been in the idle state[?] the longest. If all terminals are busy, the incoming calls are held in a first-in-first-out queue until a terminal becomes available.

Source: from Federal Standard 1037C and from MIL-STD-188

All Wikipedia text is available under the terms of the GNU Free Documentation License

Search Encyclopedia

Search over one million articles, find something about almost anything!

Featured Article

Northwest Harbor, New York

... the town the population is spread out with 25.2% under the age of 18, 4.8% from 18 to 24, 27.3% from 25 to 44, 28.7% from 45 to 64, and 13.9% who are 65 years of age or ...